FAQ

TIME • RONE is a deeply moving experience. Visitors may experience heightened emotions, and we would encourage people to share those feelings with friends, family and the broader community.

To ensure the best possible experience when visiting the exhibition, sessions allow 45 minutes for your visit, with a limited number of people at any one time.

Due to capacity restrictions, please arrive within 10 minutes of your scheduled session time.

To assist in protecting the art installations no food or drinks, backpacks, tripods or commercial photography allowed in the exhibition.

Due to the immersive nature of the exhibition and the fragility of artworks, we kindly ask that children are supervised at all times by an accompanying adult or carer. We encourage parents of toddlers to use prams where appropriate.

We appreciate your cooperation.

The experience is located within The Art Gallery of Western Australia’s historic Centenary Galleries Building, in the Perth Cultural Centre.

Exhibition access is through the main gallery entrance.

AGWA is just a short walk from the Perth Train Station and is easily accessible by public transport and car. See Google map below.

Stop at the Perth Train Station and make your way across the pedestrian overpass to the Perth Cultural Centre.

Transperth’s Blue CAT buses provide the closest pick-up and drop-off points at the Museum stop on Beaufort Street.

Paid parking is available at the Cultural Centre car park (Roe Street), Perth Train Station car park (Roe Street) and State Library car park (Francis Street). Visit City of Perth parking for more information.

AGWA Building Map

Centenary Galleries Exhibition Map

Please note we encourage cashless payment.

There is no ATM onsite, however card facilities are available.

Is there an entry fee?

Tickets are priced between $21.67 – $43.67.

Do carers have to pay entry to special exhibitions?

Entry is free for carers accompanying a disabled visitor. Companion cards are also accepted.

I paid for a ticket but can’t find my confirmation/invoice, what do I do?

Confirmation emails will come from Humanitix. If you can’t find your confirmation email and fees have been debited from your bank account, please search ‘humanitix’ in your main inbox, promotions and spam / junk folders.

If you still can’t find your tickets, you may not have entered the correct email address. Please email [email protected] with proof of purchase (screenshot of bank statement) so that we can escalate the issue.

How do I sell my ticket?

We have partnered with Humanitix who provides a safe and easy resale marketplace for secondhand tickets. Please do not use any other platforms to resell your tickets, as Humanitix is the only approved partner that has been set up with the marketplace integration.

For more information, please visit Humanitix.

The session I want to attend is sold out. Is there any way I can still attend?

This is a very high-demand event so most sessions are likely sold out. A limited number of tickets will be available at the door, but we recommend booking ahead to avoid disappointment.

If I have a companion card how do I access this ticket?

When booking your companion tickets please go through the process of selecting the desired date and time. Select your ticket types and then enter “Companion” in the Access or Discount Code section. This will unlock the companion ticket type which you can add to your booking for no extra charge.

Tickets are non-refundable unless special circumstances apply such as:

• In the event that the organiser is required to reschedule or change the date or close the venue, your ticket will be refunded.
• In the event that you are unable to attend due to experiencing COVID-19 symptoms or have to isolate as per a DHHS directive.
• In the event you can no longer attend and you wish to sell your ticket, please visit Humanitix for reselling.

How can I change my tickets to a different session?

Due to the nature of the building, we have limited capacity, therefore we are often unable to swap to another session.

If you wish to purchase a ticket last minute we have partnered with Humanitix so you can easily sell your original tickets and purchase tickets for a different session.

We recommend listing your tickets on Humanitix as soon as you know you can’t make it – Log in and contact their team here if you need any help. If additional support is required, you can contact [email protected] with details of your order and request.

We welcome all visitors and have provided a range of services available for people with disabilities. A walking frame, manual wheelchairs and an electric buggy are available. ACROD parking is available in the Perth Cultural Centre car parks. Companion cards are welcome. Large format print labels, visual story and sensory access maps are available to download below, and copies are available at the AGWA Information Desk.

The parents’ room is located in the main gallery. Breastfeeding is welcome throughout the Gallery.

Large Print Label

Visual Story

Sensory and Access Map

Find out more

What is ‘Dine with Friends’?
Our ‘Dine with Friends’ experience allows you to book the whole table from 12-16 people.

What is ‘Dine with New Friends’?
Our ‘Dine with New Friends’ experience allows you and your guest/s to make new friends whilst exploring the exhibition, dining and bar.

What’s included in the TIME • DINING ticket?
After Dark access to the TIME • RONE exhibition, a four-course meal designed by celebrity chef Guy Grossi, bespoke St Hugo wine pairings curated by VNTNR and an immersive soundscape by Nick Batterham. Exclusive access to a new dining room with a never before seen Rone mural with access to the TIME • BAR where you can enjoy your final course.

What can I expect from the TIME • DINING experience?

Sitting One

• 5:45pm – 6:30pm: Exhibition walk-through
• 6:30pm – 7:45pm: Three-course dinner in TIME • DINING Room
• 7:45pm onwards: Final course and drinks in TIME • BAR

Sitting Two

• 7:15pm – 8:00pm: Exhibition walk-through
• 8:00pm – 9:15pm: Three-course dinner in TIME • DINING Room
• 9:15pm onwards: Final course and drinks in TIME • BAR

How long does the TIME • DINING experience go for?
Approx. 2-hours but feel free to stay in the TIME • BAR for as long as you want!

Where do we meet for the TIME • DINING experience?
Please meet at The Glasshouse installation in The Art Gallery of WA Concourse, our Maitre’ d will come and collect you once all guests have arrived and chauffeur you down to the Century Galleries.

Do I have to book a ticket to the TIME • BAR?
No ticket is required for the TIME • BAR.

If I’m coming with a group, can I secure a table?
Yes, for groups of 10 or more please email your enquiry to [email protected].

Can I access the TIME • RONE exhibition if I’m at the TIME • BAR?
No, but you are welcome to visit the TIME • RONE exhibition with an After Dark ticket that you can purchase online or purchase a ticket at the TIME pop-up shop upon arrival.

Can I purchase food at the TIME • BAR?
Yes, there will be bar snacks available to purchase.

What are the operating hours of TIME • BAR?
TIME • BAR is open Wednesday to Saturday from 4pm to late.

An increased cleaning schedule remains in place and sanitisers are freely available in the space. If you are feeling unwell, we ask that you postpone your visit until you are feeling well again.

Photography for non-commercial purposes is allowed, however we kindly ask that you are mindful of the experience of those around you.

The use of professional equipment including tripods, flash or additional lighting is not permitted in gallery spaces.

How do I get to my product cart?

Push the number next to the SHOP cart. This number shows how many items are in your cart and will take you through the transaction process.