FAQ

What to expect

TIME • RONE is a deeply moving experience. Visitors may experience heightened emotions, and we would encourage people to share those feelings with friends, family and the broader community.

Arrival Information

To ensure the best possible experience when visiting the exhibition, sessions allow 45 minutes for your visit, with a limited number of people at any one time.

Due to capacity restrictions, please arrive within 10 minutes of your scheduled session time.

After experiencing the exhibition, guests are invited to visit the rest area in the bar, where coffee and cake are available for purchase; open Monday, Wednesday and Sunday: 10:00 – 17:00 and Thursday – Saturday, 10:00 – 15:00.

To assist in protecting the art installations no food or drinks, backpacks, tripods or commercial photography allowed in the exhibition.

Due to the immersive nature of the exhibition and the fragility of artworks, we kindly ask that children are supervised at all times by an accompanying adult or carer. We encourage parents of toddlers to use prams where appropriate.

We appreciate your cooperation.

Location Information

The experience is located within The Art Gallery of Western Australia’s historic Centenary Galleries Building, in the Perth Cultural Centre.

Exhibition access is through the main gallery entrance.

Getting here

AGWA is just a short walk from the Perth Train Station and is easily accessible by public transport and car. See Google map below.

Stop at the Perth Train Station and make your way across the pedestrian overpass to the Perth Cultural Centre.

Transperth’s Blue CAT buses provide the closest pick-up and drop-off points at the Museum stop on Beaufort Street.

Paid parking is available at the Cultural Centre car park (Roe Street), Perth Train Station car park (Roe Street) and State Library car park (Francis Street). Visit City of Perth parking for more information.

AGWA Building Map: https://artgallery.wa.gov.au/about/gallerymap

ATM/CASH

Please note we encourage cashless payment.

There is no ATM onsite, however card facilities are available.

Ticketing

Is there an entry fee?

Tickets are priced between $21.67 – $43.67.

Do carers have to pay entry to special exhibitions?

Entry is free for carers accompanying a disabled visitor. Companion cards are also accepted.

I paid for a ticket but can’t find my confirmation/invoice, what do I do?

Confirmation emails will come from Humanitix. If you can’t find your confirmation email and fees have been debited from your bank account, please search ‘humanitix’ in your main inbox, promotions and spam / junk folders.

If you still can’t find your tickets, you may not have entered the correct email address. Please email time.rone@artgallery.wa.gov.au with proof of purchase (screenshot of bank statement) so that we can escalate the issue.

How do I sell my ticket?

We have partnered with Humanitix who provides a safe and easy resale marketplace for secondhand tickets. Please do not use any other platforms to resell your tickets, as Humanitix is the only approved partner that has been set up with the marketplace integration.

For more information, please visit Humanitix.

The session I want to attend is sold out. Is there any way I can still attend?

This is a very high-demand event so most sessions are likely sold out. A limited number of tickets will be available at the door, but we recommend booking ahead to avoid disappointment.

If I have a companion card how do I access this ticket?

If you are a companion card holder please contact time.rone@artgallery.wa.gov.au with your order and companion card details.

REFUNDS / CHANGES TO TICKETS

Tickets are non-refundable unless special circumstances apply such as:

  • In the event that the organiser is required to reschedule or change the date or close the venue, your ticket will be refunded.
  • In the event that you are unable to attend due to experiencing COVID-19 symptoms or have to isolate as per a DHHS directive.
  • In the event you can no longer attend and you wish to sell your ticket, please visit Humanitix for reselling.

How can I change my tickets to a different session?

Due to the nature of the building, we have limited capacity, therefore we are often unable to swap to another session.

If you wish to purchase a ticket last minute we have partnered with Humanitix so you can easily sell your original tickets and purchase tickets for a different session.

We recommend listing your tickets on Humanitix as soon as you know you can’t make it – Log in and contact their team here if you need any help. If additional support is required, you can contact time.rone@artgallery.wa.gov.au with details of your order and request.

VENUE ACCESSIBILITY

We welcome all visitors and have provided a range of services available for people with disabilities. A walking frame, manual wheelchairs and an electric buggy are available. ACROD parking is available in the Perth Cultural Centre car parks. Companion cards are welcome. Large format print labels are available on our website for exhibitions and a copy is available at Information. Find out more.

The parents’ room is located in the main gallery. Breastfeeding is welcome throughout the Gallery.

COVID SAFE PROCEDURES

An increased cleaning schedule remains in place and sanitisers are freely available in the space. If you are feeling unwell, we ask that you postpone your visit until you are feeling well again.

PHOTOGRAPHY

Photography for non-commercial purposes is allowed, however we kindly ask that you are mindful of the experience of those around you.

The use of professional equipment including tripods, flash or additional lighting is not permitted in gallery spaces.

WEBSITE HELP

How do I get to my product cart?

Push the number next to the SHOP cart. This number shows how many items are in your cart and will take you through the transaction process.